Shipping Policy
Shipping Policy
Effective Date: October 20, 2026
At AdultFunToys.com, we are committed to providing a convenient, secure, and discreet shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are processed after payment authorization and order verification are completed. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
Orders are generally processed during regular business days, excluding weekends and recognized holidays. Orders placed outside normal business hours may begin processing on the next business day.
Order processing times are separate from shipping and transit times. An order confirmation does not necessarily mean that the order has shipped.
2. Shipping Methods and Delivery Estimates
Available shipping methods and applicable shipping charges will be displayed during checkout, where available. Shipping options, delivery estimates, and costs may vary depending on the destination, package size, weight, and selected shipping service.
Any delivery dates or timeframes provided are estimates unless expressly identified as guaranteed. Actual delivery times may be affected by carrier delays, weather conditions, peak shipping periods, customs processing, or circumstances beyond our control.
AdultFunToys.com will make reasonable efforts to fulfill orders within the stated processing and shipping timeframes.
3. Discreet Packaging and Customer Privacy
We understand that privacy is important when purchasing adult products. We strive to handle orders with discretion and respect for customer privacy.
Where supported by our fulfillment and shipping processes, orders are shipped in plain, unmarked outer packaging without unnecessary product descriptions or promotional messaging that identifies the contents.
Shipping labels will include the information required for delivery and carrier processing. Billing statements, payment descriptors, packing slips, and other transaction records may contain business or transaction information as required by our payment providers and business practices.
Customers who have specific privacy concerns are encouraged to contact us before placing an order.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before the order is submitted. Any applicable taxes and additional fees will be presented as required.
Promotional shipping offers may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or other terms disclosed at the time of the offer.
5. Order Tracking
When tracking information is available, customers will receive a shipping confirmation containing tracking details after their order has been dispatched.
Tracking information may take time to become active after a shipping label is created. Customers can use the tracking information provided to monitor the shipment's progress and estimated delivery.
If tracking information is unavailable or an order appears to be delayed, please contact our customer service team for assistance.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's name, street address, apartment or unit number, city, state, ZIP code, and any other information required for delivery.
Please contact us as soon as possible if you discover an error in your shipping address. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Additional shipping charges may apply when a shipment must be reshipped because of an incorrect or incomplete address provided by the customer, subject to applicable law.
7. Delayed, Lost, or Missing Packages
Although we make reasonable efforts to ensure timely delivery, shipping delays may occur because of carrier operations, severe weather, incorrect addresses, customs inspections, or other circumstances outside our control.
If your package has not arrived within the estimated delivery window, please contact us with your order number and tracking information, if available. We will review the shipment status and assist with the next appropriate steps.
If tracking indicates that a package was delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, and the carrier. Please also contact us so we can help investigate.
Lost-package claims and requests for replacement or reimbursement will be reviewed on a case-by-case basis, subject to carrier procedures and applicable law.
8. Incorrect, Damaged, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact our customer service team promptly after delivery.
Include your order number and a description of the issue. Photographs of damaged packaging or products may be requested to help us investigate and resolve the matter.
We will review the circumstances and determine the appropriate resolution in accordance with our applicable policies and consumer protection obligations.
9. International Shipping
No international shipping.
10. Shipping Restrictions
We reserve the right to limit or decline shipments to destinations where delivery is unavailable, prohibited by law, restricted by our shipping providers, or otherwise not supported by our fulfillment operations.
Certain products may have additional shipping restrictions. Any applicable restrictions will be communicated where reasonably practicable before an order is completed.
11. Order Cancellations and Shipping Delays
If you wish to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation or modification once processing has begun or the package has been dispatched.
If we are unable to ship an order within the applicable promised timeframe, we will notify the customer and provide the available options, including consent to a shipping delay or cancellation and a prompt refund, as required by applicable law.
12. Contact Us
For questions about shipping, delivery estimates, tracking, or an existing order, please contact AdultFunToys.com through the customer service contact information provided on our website.
When contacting us about an order, please include your order number so that we can assist you as efficiently as possible.
AdultFunToys.com reserves the right to update this Shipping Policy from time to time. Any revised policy will be posted on this page with an updated effective date.